DADA, Thank you very much for your reply. I can actually attest to everything you’re saying now as the wife and I got back from Havana yesterday! Everything you say about the lab and the process is right on the money, not much to add, the only thing i will add are some specifics that are relevant to a traveler from US.
Thanks again and i hope your friend gets better!
So….
There are several ways to travel from US, the most common being via Mexico, Bahamas and Canada. We chose to go through Bahamas as it was the closest place for us to fly to and we also wanted to catch some R&R time (though i think we may go through Canada next time just so cut down to only one connection rather then two).
Basically, we flew into Bahamas, stayed there couple of days then flew into the Havana.
For the reservations, we used cubatravelusa.com. they work directly with Havantur agency (one of the biggest Cuban travel agencies) and they booked everything for us, flights, hotel, they also arranged the airport to hotel transfers as well as the traveler visas. The process was direct and easy. The guys at cubatravelusa are very helpful and will answer all the questions you may have.
If you do end up booking though cubatravelusa/havanatur you will get all the stuff you need from their counter in the airport you are flying from to Havana. They will give you the vouchers for the hotel, transfers, the visa and the tickets, but get there early.
Once in Havana, you will go through customs, we did not have any problems at all, they just stamp your traveler visa (not passport) and pretty much let you through.
In the airport most employees speak englsih so they can direct you whereever you have to go. We had Havanatur provide transfer to and from hotel so we just had to find their office in the airport (its to the left after you get out of customs area) otherwise there are plenty of Taxi outside. All taxis are marked with Cubataxi. I would not recommend taking the one that is not. Also most cab drivers don’t speak english.
In Havana we stayed at Melia Cohiba, a very nice 5 star modern hotel with all the amenities, restaurants, pool and all… It is right on the Ocean (no beach though) and is close to both center and the old city of Havana, and about 25 minutes driving from the LABIOFAM.
Once in the hotel put your passports in the safe and don’t carry it with you (except when going to LABIOFAM). Both wife and I are born and raised Russians and we speak mostly Russian with each other, so pretty much unless people saw our passports they didn’t even know we were from US. Cubans predisposition towards Russians are certainly much better then towards Americans but I really do think for most part Cuban people are not ill disposed towards the Americans and actually like them, though given the fact the hardships that the embargo has created on that country i could see how it could be a problem for some. I general though i found Cubans very pleasant and very hospitable people.
It is also VERY important to keep your mouth shut on anything political related. DO NOT talk about Raul or Fidel, DO NOT make any remarks towards capitalism/communism. Avoid talking about the blockade it is a very sour subject for most Cubans. Remember this is still a very much a communist country no matter what things can look like to you. Just be mindful about their culture and their views and you will be fine.
It would be very helpful to have a guide (travel agency can help with that). Taxis will get expensive, they charge in CUC (converted Pesos) and they’re one to one to a US$. Some cabies can also try to overcharge you. We had a guide and he was great, he took us everywhere, showed us everything (old city is AMAZING!) Helped with translations everywhere and most importantly in LABIOFAM. Doctor we saw (dr. Maria Bermudez Hernandez) does speak some english, but people at the gates do not so it can get kinda difficult.
Dr. Maria is very nice, she (or who ever else you see) will prescribe the proper dosage depending on the type of cancer and just like the DADA said you may end up with the type that need refrigeration. We did. So definitely bring the cooler.
And bring the gift for the doctor its the least you can do given the fact that they give you the service for free. She was very pleased when we gave her the gift (one ladies and one man perfume gift set).
The money. Biggest pain in the ass. You can’t use your credit card nor have access to your (US based) bank there so the amount of cash you bring is very important. Change to Euros before entering Cuba, if you do not you will get charged 20% (yes it is 20% now not 10%) when changing US$ to CUC.
Of course the most unnerving part of the whole trip was the travel back. Cuban customs - no problems what soever you just show them the official receipt you get form the dr. in LABIOFAM and they let you through i would strongly suggest however on not buying an insane amount of cuban cigars or really anything else for that matter that may create any issue with the Cuban customs and of-course the US customs.
We did not want to put the medication in the checked in luggage due to the fact that its the glass bottles and also depending on the duration of the trip the ice may need to replenished in the cooler. So i was afraid that we will have issues since its liquid to have it as carry on, but all you have to do is to explain to security (worked for both at Havana airport and Nassau) that this is medication and show then the receipts (which also have a prescription in the back), they will scan it, check it physically and will let you through.
And Yes… the biggest worry of-course was going through US customs, remember, even though you went there to get the medicine for a dying loved one and not for a vacation what you did is still illegal and DHS can still prosecute you for this. So as i said don’t do anything that will draw an unnecessary attention to you like bring though anything other then Escozul, like cigars or Havana club rom or whatever. That being said, thankfully we had no issues at all at US customs, the officer just looked at our declaration (didn’t ask anything about the medicine - we did declare it), then scanned/stamped our passports and we were on our way.
Well this is about it. Good luck to you all and best wishes to you or you sick loved ones.
I will post up the progress with the treatment as we see any in the month or two.