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HavanaJournal.com: Cuban Americans

Johnson and Johnson go mobile with Vida Nuestra Hispanic marketing campaign

Posted March 22, 2005 by publisher in Cuban Americans.
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By Laurel Wentz | AdAge.com

In a grassroots campaign to get its health-care brands in front of more Hispanics, Johnson & Johnson is sending a 53-foot-long trailer exhibit on a 34-week cross-country tour in partnership with 100 Wal-Mart stores and 20 Hispanic fiestas.

Called the VidaNuestra (“Our Life”) program, the tour started March 5 in Miami. The complex undertaking is noteworthy because it is considered an extraordinary feat for a company as determinedly decentralized as Johnson & Johnson. It also underscores the growing sophistication of Hispanic marketers in general as well as the importance that J&J places on this now-crucial market segment.

15 brands

“It hasn’t been easy because it involves 15 brands and 7 individual operating companies,” said Rosalinda Markels, franchise director of the Hispanic Business Unit at McNeil Consumer & Specialty Pharmaceuticals. “We started a year ago.”

“You hear about the power of grassroots marketing, and [the different J&J operating companies] all wanted to do it, but it’s oh so expensive,” Ms. Markels said. In the end different operating units agreed to combine forces.

“Everyone contributed what it could, then we went to corporate, and it was spread over two years, starting in 2004,” she said.

The exterior of VidaNuestra trailer is painted to resemble a hacienda, and the inside is segmented to feel like a six-room house occupied by the 10-member Bueno family, represented by life-size cutouts. All the Buenos are engaged in using an amazing array of J&J products as a part of their daily lives.

Plaza in a parking lot

The VidaNuestra experience starts when Hispanic consumers come upon what looks like a Spanish plaza, blaring Latin music, at a Wal-Mart or a local fiesta. They enter the trailer and go from room to room to see how different products are used by the cutout family’s parents, grandparents and four children, ranging in age from infancy to 16. The story is narrated by preteen daughter Sofia in a series of bilingual print bubbles modeled after foto novelas, a print version of popular telenovelas, said Shelly Lipton, executive director of AIM Alternative & Innovative Marketing, a San Diego-based Hispanic marketing and promotions company that organized the program.

Consumers are asked simple multiple-choice questions, and the answers are behind oversize product packages of each featured brand. For instance, the first question is “What is Splenda?” Sofia explains that her family uses the no-calorie sweetener in coffee, a popular Mexican fruit-flavored drink called aguas frescas and homemade cookies, Mr. Lipton said. Elsewhere in the kitchen, Grandpa Javier uses LifeScan’s OneTouch for diabetes testing.

Product samples and health tests

At the end of the five-minute tour, consumers get product samples, a VidaNuestra custom magazine and the chance to do health tests such as a blood pressure screening and diabetes risk assessment. A bilingual VidaNuestra.com Web site coming soon will have tour data, content from the magazine and links to J&J brands, some of which have content or sites in Spanish. The Web address will appear on the truck and in the magazine, and a national public relations campaign will help drive consumers to the site.

During a typical VidaNuestra day, the Bueno home parks at a Wal-Mart for eight hours. The tour kicked off at the Calle Ocho festival in Miami in mid-April, and will end in California in October.

The advantages of working with Wal-Mart are that the retailer is dedicated to the Hispanic market, recognizes the value of educational programs, and has the volume of customers to make an effort such as VidaNuestra work, Ms. Markels said.

“We’ve been doing the best we can on a brand-by-brand basis, but for initiatives like this we can leverage costs and expertise,” she said.

Trial year

She said this is a trial year but that VidaNuestra has the potential to skyrocket as J&J masters the complexities of the multibrand promotion.

“We quickly had to rein ourselves in and focus on the basics—the tour, messaging, the partnership [with Wal-Mart]—then we can talk about how to create more buzz and marketing,” she said.

Ms. Markel’s own role has changed since planning began for VidaNuestra. She was a retail marketing manager for J&J but since December has been leading a new dedicated Hispanic-only marketing team for McNeil, a departure from the marketer’s usual brand-by-brand approach. “It goes a little against our natural brand focus, but the operating companies are paying attention,” she said.

$50 million Hispanic ad spend

All 15 products participating in VidaNuestra have some affinity with the Hispanic market, but their efforts range from only TV or just promotions to fully-integrated programs. Johnson & Johnson spends about $50 million a year on Hispanic TV and print media, according to TNS Media Intelligence measured media spending figures.

“TV is great, but it’s a little impersonal,” Ms. Markels said. “This is the kind of connection that matters.”

Member Comments

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On April 26, 2005, JoKelley wrote:

I recently recieved a complimentary package during FIESTA WEEK in San Antonio, TX on Sunday April 24, 2005. I liked your information and magazine style but it was all in spanish. Just because I’m hispanic doesn’t mean I want my literature in spanish. There are many of us who were born in the U.S. and don’t read spanish. I don’t know if thats the only language you distributed your packages in or both. I didn’t see anything else around. I was looking for a subscription form for a english version to give to a new mom in our extended family but, I didn’t find one in your magazine? Any suggestions to help me. Jo-Ann Loredo-Kelley

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On August 22, 2005, Marie Castillo, RN, CDE wrote:

I went to a Wal-Mart in Las Cruces, NM, and they had a Mobile Unit giving out samples and a magazine (Vidanuestra). I am the coordinator for my company’ annual Health Fair, and was wondering if you could send me a bunch of Johnson & Johnson samples i.e lotion, band-aids, Act,Tylenol, etc. We get between 500 to 600 people at our health fair.
Thank you
Marie Castillo, RN,CDE
.(JavaScript must be enabled to view this email address)
PO Box 370
Hatch, NM 87937
505-267-3088